Shipping, Exchanges & Returns

Shipping, Exchanges & Returns

dandycosmo.com

Last updated: 26 August 2026

Part 1: Shipping

1. Delivery AreaDANDY COSMO currently delivers within Thailand only. For international orders, please contact our team directly through LINE Official.

2. Delivery PartnersWe use established delivery providers, including:Kerry ExpressFlash ExpressJ&T ExpressThailand Post (EMS / Registered Mail)The delivery provider may vary according to the destination, parcel weight, and parcel dimensions.

3. Shipping FeesShipping fees are calculated and displayed before you confirm payment. The fee depends on the delivery address, weight, and dimensions of the items in your order.

4. Processing TimePayment TimeDispatch ScheduleBefore 12:00 noon on a business dayThe same day or the next business dayAfter 12:00 noonThe next business dayPublic or national holidaysThe next business dayPlease note: Processing may take an additional 1–2 business days during peak holiday periods, including Songkran and New Year.

5. Estimated Delivery TimeDestinationEstimated Delivery TimeBangkok and surrounding areas1–2 business daysOther provinces and major regional areas2–4 business daysRemote areas and islands3–7 business daysThese timeframes are estimates provided by the delivery companies. Delays may occur due to circumstances beyond our control.

6. Order TrackingOnce your order has been shipped, we will send the tracking number to your registered LINE account or email address. You can track the parcel directly through the relevant delivery provider’s website.

7. Lost or Damaged ParcelsIf your order arrives damaged or does not arrive within the expected timeframe, please:Photograph the parcel and product immediately upon delivery if the item is damaged.Contact our team through LINE Official within 7 days of the expected delivery date.Provide your order number and tracking number.

Part 2: Exchanges

8. Exchange Period and Service Fee

You may request an exchange within 7 days of receiving your order.Exchange service fee: THB 29 This fee covers delivery of the replacement item to you.

9. Exchange Conditions

An item must meet all of the following conditions to qualify for an exchange:Condition — The item must be unused and unwashed. You may try it on briefly, but it must be removed immediately afterward.Cleanliness — The item must be free from stains, marks, and foreign matter.Odour — The item must not smell of detergent, perfume, or anything other than its original scent.Original state — The item must be returned in exactly the same condition in which it was received.

10. Packing Your ExchangePlease fold the item along its original fold lines. Do not roll, compress, or force the item into a bag or box, as this may cause creasing or damage.

11. Right to Decline an ExchangeIf an item does not meet all the conditions above, DANDY COSMO reserves the right to decline the exchange without exception.

12. How to Request an ExchangeContact our team through LINE Official within 7 days of receiving the item.Provide your order number and the reason for the exchange, such as an incorrect size, colour, or another reason.Wait for confirmation and the return address from our team.Send the item back to the address provided.Pay the THB 29 service fee for delivery of the replacement item.DANDY COSMO is always pleased to assist you.

Part 3: Returns and Refunds

13. How to Request a Return and RefundIf you wish to return an item and request a refund, please follow these steps:Step 1Submit a “refund without return” request through the platform on which you placed the order, such as Shopee, Lazada, LINE Shopping, TikTok Shop, or another platform.Step 2You do not need to return the shopping bag. You may keep it.Step 3Send the refund request number and order number to our team through LINE Official so we can coordinate internally and process the approval.

14. Refund Processing TimeRefunds are processed according to the procedure and timeframe of the platform used for the purchase. In general, processing takes 3–7 business days from the date of approval.

15. Items That Cannot Be ReturnedDANDY COSMO reserves the right to decline a return if:The item has been washed, ironed, altered, or modified.The item has stains, odours, or damage caused by use.More than 7 days have passed since the item was received.The item is clearly marked as Final Sale or is part of a special promotion that does not permit returns.

16. Contact UsIf you have any questions or would like to request an exchange or return, please contact us:

DANDY COSMOLINE Official: @dandycosmo

Website: dandycosmo.com

We apologise for any inconvenience and sincerely thank you for your continued trust and support of DANDY COSMO.